Talk:Troubleshooting FAQ

Pirate

I was wondering.. that do you have to mount the worms image everytime to run the game? If I don´t mount it says "Please insert the Worms Armageddon CD-ROM in the drive. I downloaded the file from ******(SiteRemoved) originally. —Preceding unsigned comment added by Invictus (talk • contribs)

Pirated games are not discussed and documented here. Please buy a copy from Team17's Secure Shop. --Vladimir 10:07, 9 August 2007 (MST)

CD problems

What about adding the question "My background music starts looping small extracts of the music sometimes. What can I do?" with the solution "Your CD seems to be dirty. Try cleaning it." That problems is maybe a bit obvious, but my friend had that and went totally crazy since he is not so good in computers :).—Preceding unsigned comment added by Pac-Man (talk • contribs) 01:08, 9 October 2009 (UTC)

Mentioned already. See this: "The sound stutters in-game". --Explorer09 11:58, 22 October 2009 (UTC)

The color problem

As far as I know, the solution to this problem (killing explorer.exe) works with most paletted games - not just WA and WWP. So, I wrote a batch file here for other games which may have the same problem.

Just save the following code to a batch file named "ColorFix.cmd" and use commands like ColorFix.cmd yourgame.exe to start your game.

EDIT: Here's a faster way: Just drag the game executable to this batch file to start.

@ECHO OFF
IF [%1]==[] (
ECHO This batch file fix the color problems that occurs in most paletted games by terminating the Explorer.exe process.
ECHO Usage: %0 command [parameters]
) ELSE (
taskkill /F /IM explorer.exe
%*
Start explorer.exe
)

Hope this helps. --Explorer09 14:00, 20 October 2009 (UTC) [edited 03:57, 1 February 2010 (UTC)]

Trymedia version

May I suggest adding a question in this FAQ?

Q: I have a Trymedia(Trygames) release of the game

A: Trymedia versions are no longer supported. You can try getting a refund and buying a CD version from Team17 store.

--Explorer09 00:42, 1 November 2009 (UTC)

Technically this is covered by the text at the start that says that the FAQ only applies to users of the latest Beta. --Vladimir 01:04, 1 November 2009 (UTC)

Youtube template

CyberShadow, do you mean that I should make a template like w:Template:Side box? --Explorer09 06:29, 23 May 2010 (UTC)

I don't even know why you removed the HTML in the first place. Did you think the box was ugly, or you didn't like that I put raw HTML in the article? --Vladimir 16:14, 23 May 2010 (UTC)

Neither. I just thought that a box was not necessary, for a single Youtube link. If there will be other Youtube links then I'll consider making a template for them. --Explorer09 13:23, 24 May 2010 (UTC)

FAQ/pagename - for redirects?

I have an idea to make a FAQ/ (or FAQ:) prefix for redirects to some questions in FAQ pages. Such as

• FAQ/buy → Where can I buy Worms Armageddon?
• FAQ/desync → Players quit with a "desynchronization error"
• FAQ/palette → The game colours get all messed up

How does it sound? --Explorer09 14:14, 16 August 2010 (UTC)

These have the downside that if you want to copy the URL from the address bar to pass to someone else, it's still ugly (has the short page name but the long anchor name). I'm not sure it's worth it. Alternatively we can just add short anchor names to the FAQ (e.g. Troubleshooting FAQ#desync). --Vladimir 15:57, 16 August 2010 (UTC)

Program Files directory-related issues

I suggest putting the solutions regarding Program Files installation directory issues, since there has recently been a frequent set of these problems on Team17 forums. I don't know how to add them to the list properly though, so it'd be best if you do. --StepS 14:23, 28 October 2011 (CEST)

Yeah. I'm somewhat frustrated about this problem because I added a check to 3.6.30.0 to verify that the W:A directory is writeable, but obviously it's not working as it should.

This problem seems to manifest in a wide variety of ways. What are the common symptoms?

• Can't play on colour maps (why only colour maps?)
• Team changes don't save (confirmation?)

It would be nice if someone took the time to reproduce the problem and carefully observe the symptoms. --Vladimir 14:37, 28 October 2011 (CEST)

Ok, I reproduced the problem in virtual machine. Here's what I got:

• Team changes don't save; when they get edited during WA's instance, they land to the corresponding folder in VirtualStore. The most likely cause of why you don't see the team changes after restarting is because WA initially searches for WG.WGT file in her own folder, and it contains an old and untouched WG.WGT - so that's why.
• Colour maps get reset to the last randomly generated (.LEV) landscape (or not the last?) when they finish loading. I'm not sure how does WA really store them, but I assume it's something to do with custom.img, which again lands in VirtualStore. The interesting fact is that .BIT and .LEV maps load fine, and a player won't see any problems during the match (maybe because it gets cached to the RAM directly - I don't know how do they work). Also, the randomly generated maps preserve even to the next instance of W:A and in any menus (for example you generated a landscape, then quit WA, and you see just the same landscape on next WA launch).
• New wsc schemes and maps made and saved from WA will disappear on the next start.
• The settings of the game (Advanced, NetSettings, Nickname etc.) save and load fine, however I didn't try to use wkPrivateCfg, but I think that it will fail here, because it stores settings in a file instead of registry.
• The schemes load fine (same for online), probably because they get stored into RAM (don't know about this).
• Everything other seems to be fine (except a Project X-related trouble when absolutely none of the game's sprites load - at the same reason) --StepS 12:35, 2 November 2011 (CET)

Windows 8 (RTM) compatibility problems

Should I write a detailed tutorial with different ways and methods to get W:A work properly on Windows 8? I think making a separate article for all the stuff would be a better decision.--StepS 11:45, 20 August 2012 (CEST)

Question closed, article is done.--StepS 16:07, 20 August 2012 (CEST)