Difference between revisions of "Troubleshooting FAQ"

Revision as of 03:17, 15 September 2008

This FAQ is for technical problems and will only apply to users of the most updated version of Worms Armageddon, or users either trying to update to this version, trying to install WA or trying to access WormNET.

If you have any questions regarding this FAQ, please add your comments to the talk page.

See also the Team17 Forum thread http://forum.team17.com/showthread.php?t=32786 for other issues

1 Installing WA
- 1.1 I can't install Worms Armageddon. The auto-run installation screen disappears, and nothing else will work.
- 1.2 The installation freezes at 100%, and the game fails to install when I quit it.
2 Patching/updating WA
- 2.1 When installing the 3.0 patch, I get the error "Failed to find installation path"
- 2.2 I get a "Bad Integrity" error when trying to run the Patch or Update file
3 Running WA
4 Crashes
5 WormNET
6 Miscellaneous
- 6.1 I downloaded Worms Armageddon from the Internet without paying. Can you help me?

Installing WA

I can't install Worms Armageddon. The auto-run installation screen disappears, and nothing else will work.

Disabling DMA (Direct Memory Access) has been known to solve this. To disable DMA,

Start Menu > Control Panel > System
Click the Hardware tab, then click Device Manager
Expand the System Devices sublist
Double-click "Direct memory access controller"
Select "disable" from the Device Usage drop-down list

The installation freezes at 100%, and the game fails to install when I quit it.

Keep waiting, the installation will eventually complete after a few minutes. Cause of this problem is unknown.

Patching/updating WA

When installing the 3.0 patch, I get the error "Failed to find installation path"

This is caused by missing or incorrect Registry entries created by the WA installer. This can be solved by reinstalling, or editing the registry entries as follows:

Start menu > Run > regedit
Navigate to "HKEY_CURRENT_USER\Software\Team17SoftwareLTD\WormsArmageddon\"
Double-click the PATH string and make sure the directory location is correct

I get a "Bad Integrity" error when trying to run the Patch or Update file

The file is corrupted. Try deleting it and downloading it again.

Running WA

I can't see the bottom or right side of the screen in the front end

Your font sizes are set to a large value. W:A does not support non-standard font sizes. Open the Display Properties Control Panel applet, click Advanced... on the Settings tab and set font sizes to Normal size (96 DPI).

"C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose "Close" to terminate the application."

In your Start Menu click Run..., type cmd and click OK. In the black prompt box that pops up, type:

copy %WINDIR%\repair\autoexec.nt %WINDIR%\system32

If this doesn't work, you can perform the same task manually. Navigate to

C:\Windows\Repair

and copy the file "autoexec.nt" to your clipboard. Then navigate to

C:\Windows\System32

and paste the file there.

If your Windows is installed in a location different than C:\Windows, substitute C:\Windows with that location in the above steps.

I get a "No CD" Error

You probably tried to patch WA when it did not need patching. Uninstall the game and try installing only the update.

"ltkrn10n.dll was not found"

You tried installing an outdated Beta patch on top of an unpatched version of the game. Download and install the latest Beta update.

When trying to run the game, the Sold Out installation setup sometimes insists that I install the update, even when I have already done so

Ignore the message.

The frontend and menu system suffers flickiness, lacks background sound, messed up animations, or unusually slow/fast animations

Locate your WA directory and doubleclick the Tweak folder, then doubleclick the file "SlowFrontEndWorkAround_On.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_Off.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_AntiFlicker.reg". If neither of these work, your videocard is too modern. These problems will be fixed in a future update. See this thread for more details.

The game uses all CPU in the front-end (menus)

See the solution in the previous question. Note that it might not be possible to achieve good visuals and low CPU usage at the same time.

Right-clicking in-game fails to open the weapons menu

The program StrokeIt can be responsible for this. Either disable the program when playing, or find the program option that allows you to prevent it from interfering when WA is running.

In-game plays extremely slow on Windows Vista

If you're using a Nvidia graphics card, updating to the latest beta drivers has been known to fix this issue.

Crashes

I get a black screen when I try to run WA, then it crashes to desktop or I have to restart the computer

Disabling the introduction screens has been known to solve this. To do this, right-click the WA shortcut icon, select properties, and in the "Target" text box, type:

/nointro

This must be outside of the quotation marks for it to work. For example,

"C:\Worms Armageddon\wa.exe" /nointro

WA crashes or minimizes when I try to edit the map, or edit or create a team

This is caused by having a program with an "Always On Top" feature. MSN Messenger is a common culprit. Try closing other programs, or finding this setting and disabling it.

WA crashes when I minimise and then try to maximise

Minimising in the front-end is not yet stable; WA will always be prone to crashing until this is optimised.

WormNET

I see the error "Unable to detect IPX protocol" when clicking "Test network"

Ignore this error. IPX is an outdated network protocol, obsoleted by TCP/IP.

When I try to connect to WormNET, the game freezes up

ZoneAlarm (and possibly other firewalls) can cause this by producing a pop-up in the background when it detects your computer trying to connect. Configure ZoneAlarm so that it already allows access to WormNET.

When I try to connect to WormNET, nothing happens

PeerGuardian can cause this by blocking the WormNET IP address. Consider reconfiguring or disabling PeerGuardian.

When I join WormNET, the content of the channel list, player list and the message of the day box never loads

Restarting the game or your computer has been known to fix this.

When I try to join games, I keep getting a "Checksum 15" error

This occurs when the game has been improperly updated. Follow the installation tutorial carefully.

When I host a color map the other players get an error saying: "PNG error: Invalid distance too far back" and the map doesn't load for them

This is thought to be caused by firewall software that is interfering with outgoing data. Contact your network administrator.

Miscellaneous

I downloaded Worms Armageddon from the Internet without paying. Can you help me?

Yes. Please consult this advisory video.

@@ Line 8: / Line 8: @@
-== Crashes ==
+== Installing WA ==
-==== I get a black screen when I try to run WA, then it crashes to desktop or I have to restart the computer ====
+==== I can't install Worms Armageddon. The auto-run installation screen disappears, and nothing else will work. ====
-Disabling the introduction screens has been known to solve this. To do this, right-click the WA shortcut icon, select properties, and in the "Target" text box, type:
+Disabling DMA (Direct Memory Access) has been known to solve this. To disable DMA,
+# Start Menu > Control Panel > System
+# Click the Hardware tab, then click Device Manager
+# Expand the System Devices sublist
+# Double-click "Direct memory access controller"
+# Select "disable" from the Device Usage drop-down list
- /nointro
+==== The installation freezes at 100%, and the game fails to install when I quit it. ====
+Keep waiting, the installation will eventually complete after a few minutes. Cause of this problem is unknown.
-This must be outside of the quotation marks for it to work. For example,
- "C:\Worms Armageddon\wa.exe" /nointro
+== Patching/updating WA ==
-==== WA crashes or minimizes when I try to edit the map, or edit or create a team ====
+==== When installing the 3.0 patch, I get the error "Failed to find installation path" ====
-This is caused by having a program with an "Always On Top" feature. MSN Messenger is a common culprit. Try closing other programs, or finding this setting and disabling it.
+This is caused by missing or incorrect Registry entries created by the WA installer. This can be solved by reinstalling, or editing the registry entries as follows:
+# Start menu > Run > regedit
-==== WA crashes when I minimise and then try to maximise ====
+# Navigate to "HKEY_CURRENT_USER\Software\Team17SoftwareLTD\WormsArmageddon\"
-Minimising in the front-end is not yet stable; WA will always be prone to crashing until this is optimised.
+# Double-click the PATH string and make sure the directory location is correct
+==== I get a "Bad Integrity" error when trying to run the Patch or Update file ====
+The file is corrupted. Try deleting it and downloading it again.
 == Running WA ==
@@ Line 70: / Line 77: @@
-== Patching/updating WA ==
+== Crashes ==
-==== When installing the 3.0 patch, I get the error "Failed to find installation path" ====
+==== I get a black screen when I try to run WA, then it crashes to desktop or I have to restart the computer ====
-This is caused by missing or incorrect Registry entries created by the WA installer. This can be solved by reinstalling, or editing the registry entries as follows:
+Disabling the introduction screens has been known to solve this. To do this, right-click the WA shortcut icon, select properties, and in the "Target" text box, type:
-# Start menu > Run > regedit
-# Navigate to "HKEY_CURRENT_USER\Software\Team17SoftwareLTD\WormsArmageddon\"
-# Double-click the PATH string and make sure the directory location is correct
-==== I get a "Bad Integrity" error when trying to run the Patch or Update file ====
+ /nointro
-The file is corrupted. Try deleting it and downloading it again.
-== Installing WA ==
+This must be outside of the quotation marks for it to work. For example,
-==== I can't install Worms Armageddon. The auto-run installation screen disappears, and nothing else will work. ====
+ "C:\Worms Armageddon\wa.exe" /nointro
-Disabling DMA (Direct Memory Access) has been known to solve this. To disable DMA,
-# Start Menu > Control Panel > System
-# Click the Hardware tab, then click Device Manager
-# Expand the System Devices sublist
-# Double-click "Direct memory access controller"
-# Select "disable" from the Device Usage drop-down list
-==== The installation freezes at 100%, and the game fails to install when I quit it. ====
+==== WA crashes or minimizes when I try to edit the map, or edit or create a team ====
-Keep waiting, the installation will eventually complete after a few minutes. Cause of this problem is unknown.
+This is caused by having a program with an "Always On Top" feature. MSN Messenger is a common culprit. Try closing other programs, or finding this setting and disabling it.
+==== WA crashes when I minimise and then try to maximise ====
+Minimising in the front-end is not yet stable; WA will always be prone to crashing until this is optimised.
@@ Line 114: / Line 114: @@
 ==== When I host a color map the other players get an error saying: "PNG error: Invalid distance too far back" and the map doesn't load for them ====
 This is thought to be caused by firewall software that is interfering with outgoing data. Contact your network administrator.
-==== I keep experiencing desynchronisation issues when using the pre-made maps ====
-This bug was fixed in WA version 3.6.28.0. You should no longer experience this. If you do experience this, add something on [[Talk:Troubleshooting FAQ|the talk page]]