Difference between revisions of "Troubleshooting FAQ"
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== Crashes == | == Crashes == | ||
| − | + | ==== I get a black screen when I try to run WA, then it crashes to desktop or I have to restart the computer ==== | |
Disabling the introduction screens has been known to solve this. To do this, right-click the WA shortcut icon, select properties, and in the "Target" text box, type: | Disabling the introduction screens has been known to solve this. To do this, right-click the WA shortcut icon, select properties, and in the "Target" text box, type: | ||
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"C:\Worms Armageddon\wa.exe" /nointro | "C:\Worms Armageddon\wa.exe" /nointro | ||
| − | + | ==== WA crashes or minimizes when I try to edit the map, or edit or create a team ==== | |
| − | + | ||
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This is caused by having a program with an "Always On Top" feature. MSN Messenger is a common culprit. Try closing other programs, or finding this setting and disabling it. | This is caused by having a program with an "Always On Top" feature. MSN Messenger is a common culprit. Try closing other programs, or finding this setting and disabling it. | ||
| − | + | ==== WA crashes when I minimise and then try to maximise ==== | |
| − | + | Minimising in the front-end is not yet stable; WA will always be prone to crashing until this is optimised. | |
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| − | Minimising is not yet stable; WA will always be prone to crashing until this is optimised | + | |
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== Running WA == | == Running WA == | ||
| − | + | ==== I can't see the bottom or right side of the screen in the front end ==== | |
| − | Your font sizes are | + | Your font sizes are set to a large value. W:A does not support non-standard font sizes. Open the '''Display Properties''' Control Panel applet, click '''Advanced...''' on the '''Settings''' tab and set font sizes to '''Normal size (96 DPI)'''. |
| − | + | ==== "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose "Close" to terminate the application." ==== | |
| − | In your Start Menu click | + | In your Start Menu click '''Run...''', type '''cmd''' and click '''OK'''. In the black prompt box that pops up, type: |
| − | copy | + | copy %WINDIR%\repair\autoexec.nt %WINDIR%\system32 |
If this doesn't work, you can perform the same task manually. Navigate to | If this doesn't work, you can perform the same task manually. Navigate to | ||
| − | + | C:\Windows\Repair | |
and copy the file "autoexec.nt" to your clipboard. Then navigate to | and copy the file "autoexec.nt" to your clipboard. Then navigate to | ||
| − | + | C:\Windows\System32 | |
and paste the file there. | and paste the file there. | ||
| − | + | If your Windows is installed in a location different than C:\Windows, substitute C:\Windows with that location in the above steps. | |
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| − | + | ==== I get a "No CD" Error ==== | |
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You probably tried to patch WA when it did not need patching. Uninstall the game and try installing only the update. | You probably tried to patch WA when it did not need patching. Uninstall the game and try installing only the update. | ||
| − | + | ==== "ltkrn10n.dll was not found" ==== | |
| − | You | + | You tried installing an outdated Beta patch on top of an unpatched version of the game. Download and install the [http://wa.team17.com/main.html?page=supp&area=upda&file=15 latest Beta update]. |
| − | + | ==== When trying to run the game, the Sold Out installation setup sometimes insists that I install the update, even when I have already done so ==== | |
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Ignore the message. | Ignore the message. | ||
| − | + | ==== The frontend and menu system suffers flickiness, lacks background sound, messed up animations, or unusually slow/fast animations ==== | |
| − | Locate your WA directory and doubleclick the Tweak folder, then doubleclick the file "SlowFrontEndWorkAround_On.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_Off.reg". If neither of these work, your videocard is too modern. These problems will be fixed in a future update. [http://forum.team17.com/showthread.php?t=24821 See this] thread for more details. | + | Locate your WA directory and doubleclick the Tweak folder, then doubleclick the file "SlowFrontEndWorkAround_On.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_Off.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_AntiFlicker.reg". If neither of these work, your videocard is too modern. These problems will be fixed in a future update. [http://forum.team17.com/showthread.php?t=24821 See this] thread for more details. |
| + | |||
| + | ==== The game uses all CPU in the front-end (menus) ==== | ||
| + | See the solution in the previous question. Note that it might not be possible to achieve good visuals and low CPU usage at the same time. | ||
| − | + | ==== Right-clicking in-game fails to open the weapons menu ==== | |
The program StrokeIt can be responsible for this. Either disable the program when playing, or find the program option that allows you to prevent it from interfering when WA is running. | The program StrokeIt can be responsible for this. Either disable the program when playing, or find the program option that allows you to prevent it from interfering when WA is running. | ||
| − | + | ==== In-game plays extremely slow on Windows Vista ==== | |
| − | If you're using a Nvidia graphics card, updating to the latest beta drivers has been known to fix this issue | + | If you're using a Nvidia graphics card, updating to the latest beta drivers has been known to fix this issue. |
== Patching/updating WA == | == Patching/updating WA == | ||
| − | + | ==== When installing the 3.0 patch, I get the error "Failed to find installation path" ==== | |
| − | This is caused by | + | This is caused by missing or incorrect Registry entries created by the WA installer. This can be solved by reinstalling, or editing the registry entries as follows: |
| − | # Start menu > Run > | + | # Start menu > Run > regedit |
# Navigate to "HKEY_CURRENT_USER\Software\Team17SoftwareLTD\WormsArmageddon\" | # Navigate to "HKEY_CURRENT_USER\Software\Team17SoftwareLTD\WormsArmageddon\" | ||
# Double-click the PATH string and make sure the directory location is correct | # Double-click the PATH string and make sure the directory location is correct | ||
| − | ==== | + | ==== I get a "Bad Integrity" error when trying to run the Patch or Update file ==== |
The file is corrupted. Try deleting it and downloading it again. | The file is corrupted. Try deleting it and downloading it again. | ||
== Installing WA == | == Installing WA == | ||
| − | + | ==== I can't install Worms Armageddon. The auto-run installation screen disappears, and nothing else will work. ==== | |
Disabling DMA (Direct Memory Access) has been known to solve this. To disable DMA, | Disabling DMA (Direct Memory Access) has been known to solve this. To disable DMA, | ||
# Start Menu > Control Panel > System | # Start Menu > Control Panel > System | ||
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# Select "disable" from the Device Usage drop-down list | # Select "disable" from the Device Usage drop-down list | ||
| − | + | ==== The installation freezes at 100%, and the game fails to install when I quit it. ==== | |
Keep waiting, the installation will eventually complete after a few minutes. Cause of this problem is unknown. | Keep waiting, the installation will eventually complete after a few minutes. Cause of this problem is unknown. | ||
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== WormNET == | == WormNET == | ||
| − | + | ==== I see the error "Unable to detect IPX protocol" when clicking "Test network" ==== | |
| − | + | Ignore this error. [[w:IPX|IPX]] is an outdated network protocol, obsoleted by TCP/IP. | |
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| − | + | ==== When I try to connect to WormNET, the game freezes up ==== | |
| − | ZoneAlarm can cause this by producing a pop-up in the background when it detects your computer trying to connect. Configure ZoneAlarm so that it already allows access to WormNET. | + | ZoneAlarm (and possibly other firewalls) can cause this by producing a pop-up in the background when it detects your computer trying to connect. Configure ZoneAlarm so that it already allows access to WormNET. |
| − | + | ==== When I try to connect to WormNET, nothing happens ==== | |
PeerGuardian can cause this by blocking the WormNET IP address. Consider reconfiguring or disabling PeerGuardian. | PeerGuardian can cause this by blocking the WormNET IP address. Consider reconfiguring or disabling PeerGuardian. | ||
| − | + | ==== When I join WormNET, the content of the channel list, player list and the message of the day box never loads ==== | |
| − | + | Restarting the game or your computer has been known to fix this. | |
| − | + | ==== When I try to join games, I keep getting a "Checksum 15" error ==== | |
This occurs when the game has been improperly updated. Follow the installation tutorial carefully. | This occurs when the game has been improperly updated. Follow the installation tutorial carefully. | ||
| − | + | ==== When I host a color map the other players get an error saying: "PNG error: Invalid distance too far back" and the map doesn't load for them ==== | |
This is thought to be caused by firewall software that is interfering with outgoing data. Contact your network administrator. | This is thought to be caused by firewall software that is interfering with outgoing data. Contact your network administrator. | ||
| − | + | ==== I keep experiencing desynchronisation issues when using the pre-made maps ==== | |
This bug was fixed in WA version 3.6.28.0. You should no longer experience this. If you do experience this, add something on [[Talk:Troubleshooting FAQ|the talk page]] | This bug was fixed in WA version 3.6.28.0. You should no longer experience this. If you do experience this, add something on [[Talk:Troubleshooting FAQ|the talk page]] | ||
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== Miscellaneous == | == Miscellaneous == | ||
| − | + | ==== I downloaded Worms Armageddon from the Internet without paying. Can you help me? ==== | |
Yes. Please consult [http://cristgaming.com/pirate.swf this advisory video]. | Yes. Please consult [http://cristgaming.com/pirate.swf this advisory video]. | ||
Revision as of 03:11, 15 September 2008
(Up to Guides, FAQs, and ReadMes)
This FAQ is for technical problems and will only apply to users of the most updated version of Worms Armageddon, or users either trying to update to this version, trying to install WA or trying to access WormNET.
If you have any questions regarding this FAQ, please add your comments to the talk page.
See also the Team17 Forum thread http://forum.team17.com/showthread.php?t=32786 for other issues
Contents
- 1 Crashes
- 2 Running WA
- 2.1 I can't see the bottom or right side of the screen in the front end
- 2.2 "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose "Close" to terminate the application."
- 2.3 I get a "No CD" Error
- 2.4 "ltkrn10n.dll was not found"
- 2.5 When trying to run the game, the Sold Out installation setup sometimes insists that I install the update, even when I have already done so
- 2.6 The frontend and menu system suffers flickiness, lacks background sound, messed up animations, or unusually slow/fast animations
- 2.7 The game uses all CPU in the front-end (menus)
- 2.8 Right-clicking in-game fails to open the weapons menu
- 2.9 In-game plays extremely slow on Windows Vista
- 3 Patching/updating WA
- 4 Installing WA
- 5 WormNET
- 5.1 I see the error "Unable to detect IPX protocol" when clicking "Test network"
- 5.2 When I try to connect to WormNET, the game freezes up
- 5.3 When I try to connect to WormNET, nothing happens
- 5.4 When I join WormNET, the content of the channel list, player list and the message of the day box never loads
- 5.5 When I try to join games, I keep getting a "Checksum 15" error
- 5.6 When I host a color map the other players get an error saying: "PNG error: Invalid distance too far back" and the map doesn't load for them
- 5.7 I keep experiencing desynchronisation issues when using the pre-made maps
- 6 Miscellaneous
Crashes
I get a black screen when I try to run WA, then it crashes to desktop or I have to restart the computer
Disabling the introduction screens has been known to solve this. To do this, right-click the WA shortcut icon, select properties, and in the "Target" text box, type:
/nointro
This must be outside of the quotation marks for it to work. For example,
"C:\Worms Armageddon\wa.exe" /nointro
WA crashes or minimizes when I try to edit the map, or edit or create a team
This is caused by having a program with an "Always On Top" feature. MSN Messenger is a common culprit. Try closing other programs, or finding this setting and disabling it.
WA crashes when I minimise and then try to maximise
Minimising in the front-end is not yet stable; WA will always be prone to crashing until this is optimised.
Running WA
I can't see the bottom or right side of the screen in the front end
Your font sizes are set to a large value. W:A does not support non-standard font sizes. Open the Display Properties Control Panel applet, click Advanced... on the Settings tab and set font sizes to Normal size (96 DPI).
"C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose "Close" to terminate the application."
In your Start Menu click Run..., type cmd and click OK. In the black prompt box that pops up, type:
copy %WINDIR%\repair\autoexec.nt %WINDIR%\system32
If this doesn't work, you can perform the same task manually. Navigate to
C:\Windows\Repair
and copy the file "autoexec.nt" to your clipboard. Then navigate to
C:\Windows\System32
and paste the file there.
If your Windows is installed in a location different than C:\Windows, substitute C:\Windows with that location in the above steps.
I get a "No CD" Error
You probably tried to patch WA when it did not need patching. Uninstall the game and try installing only the update.
"ltkrn10n.dll was not found"
You tried installing an outdated Beta patch on top of an unpatched version of the game. Download and install the latest Beta update.
When trying to run the game, the Sold Out installation setup sometimes insists that I install the update, even when I have already done so
Ignore the message.
Locate your WA directory and doubleclick the Tweak folder, then doubleclick the file "SlowFrontEndWorkAround_On.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_Off.reg". If this doesn't solve the problem, do the same with "SlowFrontEndWorkAround_AntiFlicker.reg". If neither of these work, your videocard is too modern. These problems will be fixed in a future update. See this thread for more details.
See the solution in the previous question. Note that it might not be possible to achieve good visuals and low CPU usage at the same time.
The program StrokeIt can be responsible for this. Either disable the program when playing, or find the program option that allows you to prevent it from interfering when WA is running.
In-game plays extremely slow on Windows Vista
If you're using a Nvidia graphics card, updating to the latest beta drivers has been known to fix this issue.
Patching/updating WA
When installing the 3.0 patch, I get the error "Failed to find installation path"
This is caused by missing or incorrect Registry entries created by the WA installer. This can be solved by reinstalling, or editing the registry entries as follows:
- Start menu > Run > regedit
- Navigate to "HKEY_CURRENT_USER\Software\Team17SoftwareLTD\WormsArmageddon\"
- Double-click the PATH string and make sure the directory location is correct
I get a "Bad Integrity" error when trying to run the Patch or Update file
The file is corrupted. Try deleting it and downloading it again.
Installing WA
I can't install Worms Armageddon. The auto-run installation screen disappears, and nothing else will work.
Disabling DMA (Direct Memory Access) has been known to solve this. To disable DMA,
- Start Menu > Control Panel > System
- Click the Hardware tab, then click Device Manager
- Expand the System Devices sublist
- Double-click "Direct memory access controller"
- Select "disable" from the Device Usage drop-down list
The installation freezes at 100%, and the game fails to install when I quit it.
Keep waiting, the installation will eventually complete after a few minutes. Cause of this problem is unknown.
WormNET
I see the error "Unable to detect IPX protocol" when clicking "Test network"
Ignore this error. IPX is an outdated network protocol, obsoleted by TCP/IP.
When I try to connect to WormNET, the game freezes up
ZoneAlarm (and possibly other firewalls) can cause this by producing a pop-up in the background when it detects your computer trying to connect. Configure ZoneAlarm so that it already allows access to WormNET.
When I try to connect to WormNET, nothing happens
PeerGuardian can cause this by blocking the WormNET IP address. Consider reconfiguring or disabling PeerGuardian.
When I join WormNET, the content of the channel list, player list and the message of the day box never loads
Restarting the game or your computer has been known to fix this.
When I try to join games, I keep getting a "Checksum 15" error
This occurs when the game has been improperly updated. Follow the installation tutorial carefully.
When I host a color map the other players get an error saying: "PNG error: Invalid distance too far back" and the map doesn't load for them
This is thought to be caused by firewall software that is interfering with outgoing data. Contact your network administrator.
I keep experiencing desynchronisation issues when using the pre-made maps
This bug was fixed in WA version 3.6.28.0. You should no longer experience this. If you do experience this, add something on the talk page
Miscellaneous
I downloaded Worms Armageddon from the Internet without paying. Can you help me?
Yes. Please consult this advisory video.
